55qq Privacy Policy — How Your Information Is Kept Safe

55qq is one of Bangladesh's most trusted online gaming platforms. We believe protecting the privacy of our players' personal information is our ethical responsibility. This Privacy Policy clearly sets out how 55qq collects your data, how it is used, and how it is kept secure.

This Policy has been prepared in accordance with international data protection standards. We encourage all players to read this Privacy Policy carefully before using any 55qq service.

55qq collects only the information that is necessary and never sells your data to third parties under any circumstances. Your trust is our greatest asset.

55qq collects various types of information, which can be divided into two main categories — information you provide directly, and information collected automatically through your use of the platform.

55qq does not collect any information beyond what is listed above. Sensitive details — such as bank card numbers or PINs — are never stored on 55qq's servers.

55qq uses your information only for specific, legitimate purposes. We never use your data for anything irrelevant or unethical.

• Account Management: Your information is used to manage your registration, login, and profile.
• Transaction Processing: Financial information is required to process deposits and withdrawals.
• Security Assurance: Data is analyzed to detect and prevent fraudulent activity.
• Customer Service: Our support team uses your information to resolve complaints and answer your questions.
• Responsible Gaming: Your data helps us monitor gaming behavior to identify potential issues.
• Legal Compliance: Data is retained to comply with applicable laws and regulations.
• Service Improvement: Aggregated usage data is analyzed to improve the overall platform experience.
• Promotional Communications: With your consent, we may send you information about bonuses and offers.

55qq never sells your data. In limited cases, information may be shared with trusted partners — always under a clear agreement and strictly in your best interest.

• Payment Processors: Payment service providers such as Mobile Banking, Nagad, and Rocket receive the information needed to process transactions. This data is protected under their respective privacy policies.
• Game Providers: For the operation of third-party games on 55qq, the relevant providers may receive limited information.
• Law Enforcement: Information may be disclosed to government authorities in response to a court order or legal obligation.
• Fraud Prevention: Limited information may be shared with trusted security partners for the operation of anti-fraud systems.

Outside of the cases listed above, no personal information is disclosed to third parties. 55qq ensures that all partners adhere to the same data protection standards.

55qq uses cookies on its website. Cookies are small text files stored in your browser. They help improve your browsing experience and ensure the platform functions properly.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the performance of certain 55qq features.

55qq protects your data using internationally recognized technology and processes. Our security systems are continuously updated to maintain the highest level of protection.

• 256-bit SSL Encryption: All data transfers occur through encrypted channels.
• Two-Factor Authentication: An additional layer of security can be added to your login.
• Regular Security Audits: Regular security audits are conducted by third-party providers.
• Firewall & IDS: Advanced firewall and intrusion detection systems remain active at all times.
• Restricted Access: Only authorized personnel may access data on a need-to-know basis.
• Data Backup: Regularly encrypted backups are stored on secure servers.

In the event of a security breach, 55qq will take immediate action and notify all affected users without delay.

As a 55qq player, you have several important rights regarding your personal data. We fully respect all of these rights.

55qq retains your information only for as long as necessary. Once the retention period expires, your data is securely deleted or anonymized.

• Account Information: For the duration of account activity and 5 years after closure (for legal compliance).
• Transaction Records: 7 years — as required by financial regulations.
• Gaming History: 3 years after account closure.
• Support Contact: Deleted 2 years after last contact.
• Cookies & Session Data: At the end of the session or within a maximum of 1 year.

You may request deletion of your data at any time. However, some information may be required to be retained for a specified period due to legal obligations.

55qq strictly prohibits anyone under the age of 18 from registering or participating. We do not collect personal data from minors, and we never will.

A note to parents — please enable parental controls on your child's device and educate them about online gaming. 55qq is strongly committed to responsible gaming.

55qq may update this Privacy Policy from time to time. Changes may be made due to legal updates, adoption of new technology, or expansion of services.

• If significant changes are made, you will be notified via your registered email or through a platform notification.
• Updated policies take effect 14 days after publication.
• If you do not agree to the updated policy, you will have the option to close your account before it takes effect.
• Continued use of 55qq after any changes will be considered acceptance of the updated policy.

The date of the most recent update will always be shown at the top of this page. Contact support if you wish to view a previous version.